Privacy Policy
Last updated: March 30, 2026
Csiri Intimates respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we store it, and how you can contact us about your personal data.
1. Who we are
Csiri Intimates is an underwear and essentials business based in Nairobi, Kenya. Our shop is located at Kimathi Street, Corner House, 13th floor, Shop 1310, opposite Hilton Hotel. You can reach us on 0791 631 691 or through our official social pages at @csiriintimates.
2. Information we collect
We may collect the following information when you use our website, contact us, or place an order:
- Your name
- Phone number
- Email address, where applicable
- Delivery address or pickup details
- Order details, including products selected, size information, and payment method
- Messages you send us on WhatsApp, social media, forms, or email
- Technical website information such as browser type, device type, or pages visited
3. Why we collect your information
We collect your information in order to:
- Process and deliver your order
- Confirm payment or pickup arrangements
- Respond to your questions or support requests
- Recommend suitable products or sizes when you ask for help
- Improve our website, services, and customer experience
- Maintain business records and comply with legal or regulatory requirements
4. How we use your information
We use your personal information only for legitimate business purposes connected to running Csiri Intimates. We do not sell your personal information to third parties.
5. Sharing your information
We may share limited information where necessary with:
- Delivery riders, couriers, or transport providers handling your order
- Payment providers or transaction processors
- Website, hosting, or technical service providers supporting our systems
- Authorities or regulators where disclosure is required by law
6. Data security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no website or internet transmission can be guaranteed to be completely secure.
7. Data retention
We keep personal information only for as long as necessary to fulfill the purpose for which it was collected, including order processing, customer support, record keeping, and legal compliance.
8. Your rights
Subject to applicable law, you may request to:
- Know what personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information that is no longer necessary, where legally permitted
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
9. Cookies and website analytics
Our website may use cookies or similar technologies to improve performance, understand site usage, and enhance your browsing experience. You can manage cookies through your browser settings.
10. Children’s information
We may sell children’s items, but our website and services are intended to be used by adults making purchases for themselves or their households. Where a parent or guardian provides information relating to a child’s purchase, that information is handled only for the purpose of fulfilling the order or related support.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact us
If you have questions about this Privacy Policy or your personal data, contact Csiri Intimates at 0791 631 691 or visit us at Kimathi Street, Corner House, 13th floor, Shop 1310, opposite Hilton Hotel.